ORDER STATUS
Information on order status and shipments is provided via email. To obtain current status of an order, you must have an account and login to my account here.
CUSTOMER SATISFACTION
We want you to be happy with your Charleston Naturally purchase. If for any reason you're just not satisfied, please let us know. We'll do everything we can to make it right.CONTACT US
We want to hear from you. We value your opinion about our products, and wholeheartedly invite your participation. Question, comment, rant or rave. Let us know. You can contact us by email, phone or mail.PHONE
877-388-9748843-388-9748
HOURS OF OPERATION
Tuesday through Saturday 11AM-5PM EST918 C Lansing Drive
Mt. Pleasant, SC 29464
RETURNS
If you are not satisfied with one of our products at the time you receive it, simply call us for a return authorization at 877-388-9748 or 843-388-9748, Monday through Friday, 11 AM - 5 PM ET. Any product that has been opened/used is not returnable or exchangeable. Thank you for your understanding.SHIPPING
We happily ship anywhere in the United States and Worldwide. Unless otherwise promoted, we offer FREE domestic ground shipping on all orders over $49.00.We strive to ship your order as soon as possible. For orders placed by 11am ET, we process and ship orders on the same day, Monday-Friday. This does not include weekends and holidays. Orders sent by standard shipping have an estimated delivery of 3-8 business days.
For express and overnight delivery, orders must be placed by 9:00 am ET and are shipped out the same day (excluding weekends and holidays).
PRIVACY POLICIES AND SECURITY TERMS
Privacy matters. CharlestonNaturally.com recognizes the importance of our customers' privacy, and takes a number of steps to protect that privacy. The following discloses the information gathering and dissemination practices for personal information collected online.As a user of this website you can be confident that we will:
Only collect information required for fulfilling the services requested.
Never share personal information about you with any outside person or organization unless required to do so by law.
Use all the appropriate security technology to keep your information and our website safe.
At Charleston Naturally we take our commitment to your satisfaction and superior customer service experience very seriously. We apply this dedication to your privacy and security as well.
Charleston Naturally does not share customer information unless it is necessary to provide you with products or services, or we are legally required to do so. We use your personal information that we collect to conduct our business and to provide you with the best possible products and services. We never record or save your credit card information. For more information on our standards, please see our security policies and information.
When you visit our online store, we may use both a session and a cookie. This cookie may contain information (such as a unique user ID) that is used to track customer and IP information to help us better serve you. If you create an account, your cookie allows us to recognize you when you return to our catalog and provides you with access to your account information, order history, and saved cart items.
To better provide you with product information and services, we strictly maintain an email list of our customers who have requested notification of product and event information. If you signed up to receive email notifications and wish to remove yourself from this list, simply click on the Unsubscribe link, follow the instructions, and your email address will be removed from our distribution list.
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